“Should employees co-build your reward and recognition programme?
Unorthodox thinking right? Asking current and prospective clients for their views is an effective technique in understanding which products and services an organisation should develop. Why should it be any different with an organisation’s employees? We recently conducted a survey acquiring primary data from over 100 participants in a call centre environment.
The objective was twofold; firstly we aimed to debunk what we imagined would be their preferred engagement channels, rewards and forms of recognition. Secondly, we wished to make the employees feel that they were a part of designing the programme. No two organisational cultures are the same, and their rewards and recognition practices shouldn’t be either.”