We sat down with Nando’s Chief People Officer, Lucia McMullan to get to know her professional journey, definition of company culture and some of the ingredients Nando’s South Africa uses to keep its culture unique.

Lucia offers a fresh and practical view of culture. How as a construct it is more of an experience that is actioned, as opposed to a theoretical stance. Her position on culture as a differentiator for Nando’s South Africa is certainly a worthwhile takeout for any senior manager.

Lucia McMullan – HR Director, Nandos