Lucia shares that in order to create a specific culture it is a deliberate effort, which companies should strive to link to business metrics. Lucia goes on to explain how the engagement created should aim to deliver on the company potential, the employee potential, and even the potential of the broader community.

While many organisations focus on efforts to hopefully enable a certain corporate climate, the attention should often rather be turned to what is killing the culture they are aiming to establish. Lucia picks on a few of these suspects and also shares on how to infuse the vision and intended culture into every aspect of the business.

Lastly Lucia talks about the value of getting to know your crew a bit better and allowing this knowledge to craft what your employees experience.

Lucia McMullan – HR Director, Nandos